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5

This is my first time here at Brother's Collision. I came for an inspection as they were recommended by my mom. Before I even stepped foot in the business I was given an appointment that accommodated my hectic schedule. When I arrived I was greeted with a smile from everyone inside, given a piping hot cup of coffee as I waited and the inspection was completed in a timely fashion. As I waited I could tell Brother's Collision was one of those rare auto shops that did everything they could to get their customers the best deal and do everything in their power to get their cars up and running efficiently. I would highly recommend Brothers for any of your car needs. Best of all I was given an adorable chocolate car on the way out!

5

I have had Bill and Dan Brothers do my collision and repair work since the early 1980s. So has every member of my family. Not only is the work the best work I have ever seen, the car is always returned to me having been washed, the interior cleaned, and they have always taken the time to explain all the details of their work on my car and the communications they have had with my insurance company. I would not have anyone else work on my cars. I can write this as a very good customer. Just ask Bill. If you are ever in the circumstance that you have to have collision, paint, or mechanical work done on your car, stop by and see the Brothers brothers (I just had to finish the review that way) Bill also made the arrangements with Enterprise so that my rental would be there when I arrived to drop my car off. Perfect.

5

Brothers Collision is the "go to" place for any work or repairs on my son's car while he's away at college. Tim correctly diagnosed the check engine light to an air pump malfunction. He also informed me of a headlight out and replaced it. I inquired about the tires and to have him check them for road worthiness. They defiantly needed changed. Tim had three potential choices of tires in stock for me to choose from. We also added an oil change and the NY inspection was completed. All of this was done, on time with the original air pump install timeline of lunchtime the next day. Since I'm 900+ miles away I trust them with keeping an eye open for potential issues that may arise. They are just as concerned of my son's safety as I am. It's nice to know that I can trust their work even though I'm not physically in the state of NY.

5

Excellent Service and Attention to detail! My vehicle came back looking the best it has ever looked. I would highly recommend Brothers Collision to friends and family.

5

I am very pleased with my experience I had at brothers collision and mechanical. Tim was very helpful and got me in for an overdue inspection on my jeep. Since I am from out of town and needed to drive 4 hrs it was important to get my inspection done within the weekend. Tim was able to squeeze me in and got it done for me. During my wait I was pleasently surprised to have been confronted by other staff members who offered me coffee or water while I waited and took the time to talk to me like they knew me. Not only are the employees friendly, the office is neat and well kept. This by far was the best and most comfortable atmosphere I had ever experience at a collision/repair shop. Keep up the good work boys!

5

I bought a used car and recently brought it to Brothers Collision and Mechanical for a New York state inspection and safety check. I am extremely pleased with the service I received. Not only were they fast and efficient, Tim was extremely helpful and knowledgeable about my Chrysler. He helped me understand what is expected of a New York state inspection, and explained everything he and his technician recommended for the car in future months. Not only did he make sure that my car was safe for me, he also took the time out to ensure that it was safe for my children. As a female I felt very comfortable with my service and experience at Brothers collision and mechanical. I have been looking for a repair facility in Rochester that I can trust and I feel confident that I've found that in Brothers.

5

Wow, Great people, Great shop. I brought my car for repairs to Brothers Collision for the first time. Everyone there was very professional and helpful in every way. Bill was very friendly and just a great guy. Tim went above and beyond my expectations to get the parts needed to repair my car. Tim took a lot of stress off my shoulders with this repair. Great guy and a great part of the team at Brothers Collision. Thanks again Tim!!! Ray the mechanic who worked on my car was awesome. He walked me thru the repair at each step and the repair was exceptional. Brothers Collision commitment to customer service and quality work is the best. I will recommend them highly and never go anywhere else!

5

I got a flat tire on Sunday, and had my car towed to Brother's. Monday morning Tim called and said that they would put a new tire on my car and give me an estimate on the rest of the work that needed to be done. Tim gave me good information when it came to what needed to be done to trade my car in. Tim were very knowledgeable and professional. They even vacuumed my car, and I had it back on the road by 4! I will continue to take my car to Brother's. This is my second time I've brought my car here and left very happy each time. Tim- you rock! Thanks to all the guys at Brother's!

5

Yesterday I had such a pleasant experience at Brothers Collision & Mechanical!!! They swiftly fixed a leaky tire so I didn't need to replace it! And I had a complete detail so now my truck is spotless and fresh! And I loved the little air freshners they left for my vents with the new car smell. The staff was kind, helpful and their customer service is just outstanding! Thanks for making my day! I'll definitely be back!!!

5

Spoke with Mike's wife. She said the business fixed her vehicle while she was waiting and that was nice. They gave her a cup of coffee in the cold weather and the facility is also close to her church.

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